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Conflict Management

The definition of Workplace violence according to the Health and Safety Executive is "Any incident where a person is abused, threatened or assaulted in circumstances related to their work"

Under the Management of Health and Safety at Work Regulations 1999 employers are required to take steps that will protect employees in circumstances where workplace violence is foreseeable.

AAB Training offers a conflict management workshop that will help employers comply with legislation and will be a valuable investment in employees.

Generic conflict resolution workshop contents:

Introduction to workplace violence
Criminal law
Assessment and reduction of risk
Avoiding conflict
Proactive service delivery
Communication skills
Signalling non aggression
Escalation - Defusing and Calming
High Risk conflict
Exit strategy
Confronting unacceptable behaviour
Post incident considerations

Additional tailored conflict topics:

Positive handling for schools
Physical intervention
Control and restrain
Use of handcuffs

Cost: £ 450-00 for a 1 day workshop, up to 12 Delegates

Can this conflict management course be tailored for our workplace?

Generic workshop contents can be elaborated on by means of case studies and scenarios that are drawn from your companies incident reports which will ensure that the training delivered is relevant to the audience.