The definition of Workplace violence according to the
Health and Safety Executive is "Any incident where a person is abused,
threatened or assaulted in circumstances related to their work"
Under the Management of Health and Safety at Work
Regulations 1999 employers are required to take steps that will
protect employees in circumstances where workplace violence is forseeable.
AAB Training offers a conflict management workshop
that will help employers comply with legislation and will be a valuable
investment in employees.
Generic workshop contents:
Additional
tailored topics:
Introduction to workplace violence
Positive
handling for schools
Criminal law
Physical
intervention
Assessment and reduction of risk
Control and
restrain
Avoiding conflict
Use of
handcuffs
Proactive service delivery
Communication skills
Signalling non aggression
Escalation - Defusing and Calming
High Risk conflict
Exit strategy
Confronting unacceptable behaviour
Post incident considerations
Cost: £ 450-00 for a 1 day workshop, up to 12
Delegates
Can This course be tailored for our
workplace?
Generic workshop
contents can be elaborated on by means of case
studies and scenarios that
are drawn from
your companies incident reports which will ensure
that the training delivered
is relevant to
the audience.
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